Management.
We provide support, maintenance, administration, and management throughout the lifecycle of your entire IT environment, from the data center to end users.
We provide companies with the best possible ROI in terms of IT asset consumption, staying updated with the latest technologies faster than they could on their own, and gaining a competitive advantage.
Incident Management, Requests, Knowledge Base (KB), Service Level Management (SLM), and Supplier & Contract Management
Optimize your users’ experience, automate IT Service Management (ITSM) processes, and improve the productivity of your support service.
resolution times and integrating self-service tools and multichannel chatbots.
We assist you with tracking and monitoring all the factors that make up your company’s technological and digital environment.
We ensure that your corporate applications perform as expected at all times, with proper monitoring and reporting of performance issues.
We assist you with the early identification of network and system issues. This includes security incidents, suspicious activities in programs, as well as operational problems.
We provide backup and recovery solutions for all your production environments.
We are experts in tools such as VEEAM, Spectrum Protect, Data Protector, among others.
We provide intelligent backup and recovery solutions for production workloads that reside in your hosted or client-owned infrastructure.
Managed cross-platform services..
Implementation, configuration, support, and management of platforms with VMware, Microsoft, Veeam, Data Protector, Spectrum, IBM: AIX, AS/400, Storage: Power, and Intel technologies.
Ensure the execution of management plans for all applications, databases, email, repositories, and virtualization platforms.
Delivery of customized reports on the management performed periodically, restoration tests, and full platform and service capacity.
Service Methodology
Inter Millenium has implemented a management and administration methodology to ensure compliance with the service levels offered, which are framed by ITIL service management practices.
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